Shipping Policy
Order Processing
All items are custom-made to order. Production timelines will be communicated at the time of ordering and may vary based on order size, product availability, and design timing.
Shipping Orders
For orders requiring shipment:
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Shipping addresses must be accurate and complete at checkout
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Once an order has been shipped and tracking information is provided, responsibility transfers to the customer and/or shipping carrier
StitchedbyWells is not responsible for:
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Delays caused by the shipping carrier
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Lost or stolen packages after shipment
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Packages marked as “delivered” by the carrier
Customers are responsible for filing claims with the carrier when applicable.
Shipping Timeframes
Shipping times are estimates only and are not guaranteed. Production time is separate from shipping time.
Incorrect or Undeliverable Address
Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges to reship the order.
Local Pickup
If local pickup is offered, customers or organizers will be notified when orders are ready. StitchedbyWells Design is not responsible for orders left unclaimed after pickup notification.
Questions
If you have questions about shipping or delivery, please contact us prior to placing your order:
StitchedByWells Design
405-985-4662
stitchedbywells@gmail.com